Frequently asked questions

What’s the difference between residential and commercial cleaning??

Think of it like this:

Residential cleaning is your cozy castle — bedrooms, kitchens, living rooms. Commercial cleaning is everything from offices to storefronts — the places where the magic of business happens.

BusyGenie Cleaning handles both with the same sparkle.

Is my home too dirty for BusyGenie?

Absolutely not! BusyGenie Cleaning doesn’t judge — we clean.

Whether it is a little dusty or looks like a tornado and a toddler teamed up, we are ready to wave our wands and bring back the shine.

Why should I hire a cleaning company that is bonded and insured?

Because even magic needs protection! Hiring a bonded and insured company guarantees you are covered if something unexpected happens. BusyGenie Cleaning is fully bonded and insured — giving you peace of mind with every clean.

Do you offer non-toxic or pet-friendly cleaning options?

Yes! Your pets are family, and we keep them in mind.

Let us know if you prefer eco-friendly or pet-safe products, and we’ll bring the gentle, magical formulas.

How far in advance should I book my cleaning?

To lock in your preferred time, we recommend booking about 48 hours in advance — especially during busy seasons. Genies are fast… but our calendar fills up quickly!

Do I need to be home while you clean?

Totally up to you!

Some clients stay home, others hand us the key and enjoy coming back to a magically clean space. Either way works — the Genie cleans with or without an audience.

How should I prepare for my Genie cleaning?

No need for a grand ritual.

Just tidy up personal items, secure pets if needed, and tell us about any special requests. We handle the rest — poof!

Do you bring your own supplies?

Yes! Our team arrives fully equipped with professional cleaning tools and products.

If you have favorite products you want us to use — just say the magic words.

What if I need to reschedule or cancel?

No worries — life happens!

Just give us a heads-up as early as you can, at least 24 hours prior to your scheduled appointment. This helps us keep our schedule running smoothly and avoids cancellation fees.

What is the difference between standard cleaning and deep cleaning?

A standard clean is your regular sparkle — dusting, wiping, vacuuming, mopping.

A deep clean is the full Genie treatment — detailed scrubbing, tackling buildup, and hitting all the often-forgotten spots.

If you’re unsure which one you need, our Genies can guide you.

How do you determine your pricing?

Our pricing is based on the size of your home, the level of cleaning needed, and any add-on services you choose. No magic tricks here — just honest, upfront pricing tailored to your space.

Do I need to tip my cleaning team?

Tipping is never required but always appreciated!

If your Genie team dazzles you, a tip or a kind review is a perfect way to pass on some extra sparkle.

What if I need help organizing?

Your Genie can absolutely help tidy and straighten up during your clean!

For bigger organization or decluttering projects, just mention it during your confirmation call. We’ll walk through the details together and go over scheduling and pricing.

Do you offer move-in or move-out cleaning?

Absolutely!

Our move-in/move-out service is designed to leave your space spotless from top to bottom. Whether you are starting fresh or leaving it fresh for someone else, we've got you.

What happens if I’m not satisfied with the cleaning?

We stand behind our Genie Guarantee.

If something was not cleaned the way you expected, contact us within 24 hours and we’ll make it right — no hassle, no stress.

Can I request the same cleaning team each time?

Yes, whenever possible!

We do our best to keep your preferred Genie team consistent, so they learn your home and preferences like magic.

What forms of payment do you accept?

We accept most major payment methods, including debit/credit cards and digital payments. No lamps or gold coins required — unless you have some lying around!

How long will my cleaning take?

Timing depends on the size of your home and the service type. Standard cleanings are usually quicker, while deep cleans take longer to work their magic. We can give you an estimated time when you book.

Do you clean appliances inside?

Yes!

Inside the fridge, oven, microwave, and more can be added to any cleaning service. Just let us know ahead of time so we can bring the right tools and potions.

Are there any services you don’t provide?

To keep everyone safe, we avoid tasks that require climbing tall ladders, handling hazardous materials, or moving heavy furniture over 50 lbs. But don’t worry — we still cover 99% of the magic your home needs.